Communication Skills

COURSE AIMS

Our Communication Skills course is designed to provide participants with a comprehensive understanding of effective communication techniques. It focuses on fostering meaningful and harmonious dialogues that facilitate mutual understanding among all involved parties. This course emphasises the development of constructive and cooperative communication practices and highlights the pivotal role of communication in team cohesion, goal conveyance, motivation, problem-solving, conflict resolution, and turning challenges into opportunities without compromising the needs of others.

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COURSE PRE-REQUISITES

This program is tailored for individuals seeking to enhance their communication skills, enabling them to communicate powerfully, positively, and assertively.

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COURSE OBJECTIVES

Upon completing this course, participants will be able to:

• Grasp the intricacies of the communication process.
• Identify the functions of communication.
• Understand the significance of communication flow and its impact on message delivery.
• Enhance their skills in listening and effective questioning.
• Recognise and overcome barriers to prevent miscommunication and communication breakdowns.
• Select appropriate communication mediums without compromising others' needs.
• Embrace the attributes and behaviors of an effective communicator.

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COURSE CONTENT

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Module 1: Introduction and Objectives

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Module 2: The Art of Communication

• Defining Communication
• Unpacking the Communication Process
• Strategies for Overcoming Communication Barriers

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Module 3: Mastering Effective Communication Skills

• Assessing Communication Effectiveness
• Exploring Models and Theories for Effective Communication
• Significance of Feedback in the Communication Process
• The Role of Body Language and Tone

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Module 4: Body Language, Tone, and Attitude

• Leveraging Appropriate Body Language and Tone
• Interpreting Nonverbal Cues
• Embracing Active Listening
• Fostering Empathy, Understanding, and Rapport

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Module 5: Questioning Techniques

• Exploring Types of Questions and Their Appropriate Use
• Choosing the Right Communication Channel and Medium

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Module 6: Communicator Styles

• Understanding Four Communicator Styles
• Applying Transactional Analysis for Effective Communication
• Navigating Adult Conversations

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Module 7: Action Planning

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Module 8: Program Review

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