Preloader spinner

Handling Difficult Conversations

A woman talking to staff sat around a large desk

Course Schedule

There are currently no scheduled events available for this course. Please contact us for more info.

COURSE OBJECTIVES

Upon completing this course, participants will be able to:

  • Identify and understand the characteristics of challenging individuals.
  • Evaluate and enhance their own interpersonal skills.
  • Acquire techniques for recognizing and influencing behavior, both in themselves and others.
  • Develop the ability to maintain composure in challenging situations.
  • Recognise how personal matters can impact job performance.
  • Learn effective strategies for reducing conflicts.

COURSE CONTENT

1. Introduction and Course Objectives

2. Understanding Challenging Behaviour

  • Recognising and Dealing with "Difficult" Individuals
  • Exploring the Factors Behind Challenging Behaviour
  • Fundamentals of Handling Conflict

3. Identifying Aggressive Behavioral Patterns

  • Differentiating Levels of Aggression
  • Investigating Primary Causes of Aggression
  • Exploring Various Personality Types

4. Effective Communication Techniques

  • Building Confidence in Communication
  • Maintaining Composure in Stressful Situations
  • Demonstrating Professionalism in Conversations

5. Essential Skills for Managing Conflict

  • Enhancing Listening and Questioning Skills
  • Giving and Receiving Constructive Feedback
  • Developing Assertiveness Strategies
  • Negotiating Realistic Solutions
  • Understanding Verbal and Non-Verbal Communication

6. A Systematic Approach to Behavior Change

  • Step-by-Step Techniques for Behaviour Modification
  • Strategies for Remaining Calm in Challenging Situations
  • Constructive Confrontation Techniques
  • Motivating Team Members

7. Taking Responsibility for Handling Difficult Situations

  • Anticipating and Preventing Challenging Scenarios
  • Achieving Positive Conflict Resolution
  • Creating a Problem-Solving Checklist

8. Action Planning

9. Course Review and Conclusion

Public Schedule

RRP:  
N/A
Our price:  
N/A

Virtual Private Training

Contact us for pricing

Onsite Training

Contact us for pricing

Note

All prices exclude VAT at 20%.

VAT registration number: 450 4347 14

There are currently no scheduled events available for this course. Please contact us for more info.

You may also like...

Presenting with Impact

Gain confidence in delivering impactful presentations. Learn essential techniques, including voice control, body language, and visual aids, to engage your audience effectively.

An icon of a clock
Duration:

1 Day

Presentation Skills with PowerPoint

This programme has been designed to give participants the skills to transmit facts, ideas, and information in a compelling and enjoyable way.

An icon of a clock
Duration:

2 Days

Time Management

This course is designed for individuals who often find themselves stressed, unorganised, or frustrated due to the perceived scarcity of time.

An icon of a clock
Duration:

1 Day

Enquire about this course

Handling Difficult Conversations
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Join our mailing list

Receive details on our new courses and special offers

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.